Frequently Asked Questions
Everything you need to know about your Peter Jackson shopping experience.
What is your standard shipping timeframe?
We offer standard shipping within 3-5 business days and express shipping options that arrive within 1-2 business days for most metropolitan areas.
How do I return an item that doesn't fit?
We offer a 30-day return policy for all unworn items with original tags attached. You can initiate a return through our online portal or visit any Peter Jackson retail location.
Do you offer tailoring services for suits?
Yes, we provide professional in-store tailoring services to ensure your suit fits perfectly. Please visit your nearest boutique for a personalized fitting session.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Afterpay.
How can I track my order status?
Once your order has been dispatched, you will receive a confirmation email containing a tracking number and a link to monitor your delivery in real-time.
Are your fabrics ethically sourced?
Peter Jackson is committed to quality and integrity. We source our premium wool and textiles from reputable mills that adhere to strict ethical and environmental standards.